Privacy Policy
This notice explains what personal data Mattress Cleaning SG collects when you contact us, why, and what you can ask us to do with it. It is written for Singapore's Personal Data Protection Act (PDPA).
Updated
What we collect
- What you send us. Your name, phone number, WhatsApp messages and the photos you share, such as the mattress and its care label.
- What a booking needs. The address where the mattress is, and a time that suits you, once you decide to book.
- What the website records. The site has no form and no account. Our host keeps standard server logs such as IP address and browser type to run and protect the site. If site analytics is switched on, it runs in Google Analytics consent mode with advertising signals off.
How we use it
- To reply to your enquiry and write a quote for your mattress.
- To arrange, carry out and follow up a cleaning you have booked.
- To keep basic records of jobs and payments that the law requires.
We do not sell your personal data, and we do not use it for marketing unless you have agreed to that separately. Photos you send are used to quote and are not published without your written permission.
Who else handles it
Messages pass through the service you used to send them: WhatsApp or your phone carrier. The website is hosted on Cloudflare. Analytics, when enabled, is provided by Google. We share personal data with anyone else only when the law requires it.
Your choices
Access and correction
You can ask what personal data we hold about you and ask us to correct it.
Withdrawing consent
You can withdraw consent for us to use your data. We will tell you what that means for a quote or booking still in progress, then stop using it.
How long we keep it
We keep personal data only as long as the enquiry, the job or a legal record needs it, then delete it. Ask us for the period that applies to your data.
Contact for personal data
Message us on WhatsApp or call +65 9792 1567, daily 9am to 9pm, and say the request is about personal data.
Changes to this notice
If this notice changes, the date at the top changes with it. The terms of use cover how the information on this site may be used, and the contact page lists every way to reach us.